Términos y condiciones - b&g Complementos


Preliminary information

This website www.bygcomplementos.com is owned by BODES Y GARCIA SL, with tax ID code B83570432 and registered address at AVDA REY JUAN CARLOS I 84 3º OFIC 28-29 28916, CARRASCAL, EL (MADRID).

The General Terms and Conditions govern the remote sale-purchase relationship between BODES Y GARCIA SL and the user or customer, in accordance with legal provisions, in particular Spanish Law 7/1998, dated 13 April, concerning general contract conditions, Law 3/2014, dated 27 March, amending the restated text of the General Consumer and User Defence Act, Organic Law 15/1999, dated 13 December, concerning personal data protection, Law 7/1996, dated 15 January, governing retail commerce, and Law 34/2002, dated 11 July, on information society and e-commerce services.

BODES Y GARCIA SL reserves the right to make any modifications it deems proper to these General Conditions. Said modifications may be made through its websites, in any legally acceptable manner, and compliance with them shall be compulsory for as long as they are published on the website and until validly modified by other, subsequent changes. Nevertheless, BODES Y GARCIA SL reserves the right, in certain cases, to apply Specific Contract Conditions that shall take precedence over these General Conditions when it considers appropriate, announcing them in a timely and proper manner.

The purpose of the website is to advertise and market jewellery.

The duration of the contract will be linked to the delivery of the product without prejudice to the right to cancel.

As a user or client, you expressly state that you know, understand and accept the conditions of use and these general contract conditions. Similarly, you state that you are of legal age and have the legal and functional capacity to access the websites of BODES Y GARCIA SL and to enter into contracts therein.

To acquire our products, you can browse to the relevant section of our online store.

You must register as a user of the website in order to complete any online purchase. You can access the registration section on the website. In accordance with the provisions of Spain's Organic Law 15/1999 concerning personal data protection, BODES Y GARCIA SL informs all users that any personal data compiled during the registration process and subsequent purchase will be entered into a file under its responsibility, in order to process said actions by the user and manage subsequent actions related thereto. Moreover, BODES Y GARCIA SL informs of the possibility to exercise the rights to access, rectify, cancel and oppose their data, through a written request addressed to AVDA REY JUAN CARLOS I 84 3º OFIC 28-29 28916, CARRASCAL, EL (MADRID, SPAIN) or to the e-mail address ventas@bygcomplementos.com. Unless you notify us otherwise, we will understand that your data have not been modified, that you undertake to notify us of any modification and that we have your consent to use your data in order to enhance the relationship between the parties.

During the purchase process, you will have to identify yourself with your username and password. This information will not be published. You are responsible for the confidential and responsible treatment of the username and password obtained during your registration as a customer, and you may not assign this information to any other person. You may modify your registered information at any time, in your customer account area. Also in that section you will have access to a record of your orders, which is purely for consultation purposes but which can be managed and allows users to remove any records the user considers it is not necessary to view.

Once the customer completes the purchase process, he or she will receive order confirmation via e-mail. During the purchase process, users must enter a valid e-mail address. If, within 24 hours from order completion, you have not received confirmation, please contact BODES Y GARCIA SL, either on the customer services line (+34) 916865590 or via email ventas@bygcomplementos.com.

All the contents of the website are in English.

The customer, when receiving the product at the shipping address provided, will receive an invoice or copy of the order.

Electronic Invoice Clause

In accordance with the provisions of current and applicable regulations on Protection of Personal Data, we inform you that your personal data will be incorporated into a treatment system under the responsibility of BODES Y GARCIA SL, in order to meet the derivative commitments of the relationship we have with you. In compliance with current regulations, BODES Y GARCIA SL informs that the data will be kept for the period strictly necessary to comply with the precepts mentioned above.

We inform you that the processing of your data is legitimized by your consent.

You can exercise your rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data by writing to the address: AVDA REY JUAN CARLOS I 84 3º OFIC 28-29 28916, LEGANES (MADRID).

Likewise, we inform you that you may revoke at any time the consent given to the receipt of the electronic invoice by sending an e-mail to the email address ventas@bygcomplementos.com

You may contact the competent Control Authority to submit the claim you consider timely

Electronic Invoice Consent Clause

We inform you that the acceptance of this means of invoicing will involve sending the invoice to the email provided. BODES Y GARCIA SL will provide you with the subsequent invoice by this means without telling us otherwise.

You may in any case revoke the consent given to the receipt of the electronic invoice at any time by sending an e-mail to the email address ventas@bygcomplementos.com.

Offer and scope of application

For products on offer, along with its basic characteristics, the discount price and validity period thereof will always be indicated.

In compliance with applicable regulations, BODES Y GARCIA SL offers information regarding all its items for sale, their characteristics and prices. Nevertheless, BODES Y GARCIA SL reserves the right to withdraw, replace or change the products offered through its website, simply by modifying the content thereof. Accordingly, the products offered at any time through the website are covered by the General Contract Conditions valid at each given time. Furthermore, the company will be empowered to cease to offer, without prior notice and at any time, access to the aforementioned products. .

Essential characteristics of the products

The products offered in our online store are accompanied a photograph and an outline of their essential characteristics, based on information obtained from the manufacturer. The product colour as it appears in the photography may differ from the actual colour. The colour is identified in the product description.


All the products offered through the website are covered by the commercial guarantee of the supplier thereof. BODES Y GARCIA SL offers a post-sale service, during the guarantee period, which the customer may execute by writing to the BODES Y GARCIA SL post-sale service, either by e-mail to  ventas@bygcomplementos.com or to the addresses established by the vendor for this purpose. For further clarification call customer services on (+34) 916865590 or send an e-mail to ventas@bygcomplementos.com.


All the prices on our product list include tax provided in the initial settings you have checked as the delivery country a country within the European Union. and are untaxed in the rest. In Spain, in the case of the Canary Islands, Ceuta or Melilla, if the user is identified the prices also appear without tax. This is because the applicable tax varies depending on the country from which the purchase is made. The final order summary shows the final price, indicating the amount that corresponds to any applicable taxes depending on the country chosen in the delivery options.

With regard to Value Added Tax, as a general rule the rate of 18% will apply for European Union territory where this tax applies. Exempted from paying this tax are those companies belonging to European Union countries other than Spain. Sales to any other country in the world will not carry VAT, but the customs services in each country may apply the relevant duties.

Because of their special tax system, the Canary Islands, Ceuta and Melilla are considered non-European Union territories. Consequently, purchases made by the residents of these territories are exempt from paying VAT (customs dispatch and import duties are not included in the price of the item or the shipping costs, and must be paid at the destination by the party receiving the goods).

Prices featured on www.bygcomplementos.com may be reviewed and modified if the conditions so require at any time.

Products on offer

All the products advertised by bygcomplementos.com at a special discount are shown on the website with the following information: discount price, usual price, percentage discount and date the offer or promotion ends. These discounts are available until the date indicated, or until stocks run out, in which case the product will automatically be removed from the website.

Delivery and shipping guarantee

BODES Y GARCÍA SL guarantees delivery to the carrier on the same day the order is entered for all orders completed before noon (Spanish mainland time), provided the products are in stock and except at weekends or on public holidays.

In such cases the order will be processed on the first business day after it is entered. In addition, please bear in mind that the shipping periods are based on business days and may be altered by local or national public holidays. Please note also that if you choose to pay through transfer the order will not ship until we have received bank confirmation of the transfer.

BODES Y GARCÍA SL reserves the right to change the shipment method and carrier, regardless of the information herein, provided this is not manifestly detrimental to the customer.

Please note: In no case will orders be shipped to PO boxes. Except in the event of an error in our system, the items featured in our store are in stock, so that in mainland Spain they will be delivered within 24 or 48 hours, provided the order is confirmed before noon (Spanish mainland time) and unless the order is entered on a weekend or public holiday. In such cases the order will be processed on the first business day after it is entered.

Atención: En ningún caso se realizarán envíos a apartados postales.

Salvo error en nuestro sistema todos los artículos expuestos en nuestra tienda se encuentran en stock, de modo que en Península la entrega se realizará en 24 o 48 horas, siempre que el pedido se confirme antes de las 12:00 (hora española) y salvo que se realicen en sábados, domingos o festivos. En cuyo caso el pedido se tramitará el primer día laborable posterior al día de realización del mismo.

*On special dates such as Christmas, 6 January and long bank holidays, we do not guarantee delivery in 24-48h due to the volume of goods shipped.

Other destinations, approximate delivery times:

• Mainland: 24/48H
• Canary Islands, Balearic Islands, Ceuta and Melilla: from 4 to 6 business days
• Europe: from 5 to 7 business days

Note that the delivery times are based on business days (Monday to Friday) and there are no deliveries on weekends or public holidays. Also, if you choose to pay through transfer the order will not ship until we have receive bank confirmation of the transfer.

Formas de pago y ejecución del pedido

The customer may pay the order amount using any of the following methods. During the purchase process customers must indicate their preferred method:

VISA or MASTERCARD credit card

All transactions that require entering personal or banking details are completed in a secure environment using a server based on SSL (Secure Sockets Layer) technology. All information you give us online will be encoded.

Your credit card data entered directly in your bank's website, its POS terminal and they are not entered or registered in the server of BODES Y GARCIA SL.

When you pay with either VISA or MASTERCARD, you will always be required to enter the following information: card number, expiry date, and a three-digit CVV number you will find in italics on the back of your card, thereby providing more guarantees in connection with the transaction security.

This payment method is valid only on the website.

When the amount of a purchase has been charged fraudulently or unduly using a valid card number, the cardholder may request the immediate cancellation of the charge. In such cases, records of payment and reimbursement in the supplier and cardholder accounts will be entered as quickly as possible.

However, if a purchase was actually made by the cardholder and the request for reimbursement is not a consequence of having exercised the right to cancel or of resolution and, accordingly, reimbursement of the relevant charge were improperly requested, that cardholder shall be liable to pay BODES Y GARCIA SL the damages caused by said cancellation.

Bank transfer

When you select the bank transfer option you will receive a confirmation e-mail with all BODES Y GARCIA SL's bank details.

It is very important that, when you order the transfer, you indicate the reference number in the subject line, along with your full name, and that you order the transfer in the three days immediately after confirmation, so that it can be validated.

If you wish, you may send us documentary proof of the transfer by fax or e-mail to ventas@bygcomplementos.com. In any case, validation will not be considered to be effective until our admin department has received the bank's confirmation of the transfer.

Note that payments are in EUROS and that any exchange or banking fees will be charged to you.

In the case of bank transfers from outside Spain, it is important that when you order the transfer you always tell your bank to pay the source fees, i.e. all banking fees and expenses that correspond to your bank.

Otherwise, BODES Y GARCIA SL may suspend the service if the full amount is not received.

Any potential currency exchange and banking fees are payable by the customer.

Right to cancel, returns and complaints

The buyer will have at least fourteen calendar days to change their mind from the date they receive the product, with no penalty and no need to explain their reasons.

The right to cancel must be exercised by notification by phone to (+34) 916865590, or the e-mail to ventas@bygcomplementos.com, or submitting a written request to our postal address AVDA REY JUAN CARLOS I 84 3º OFIC 28-29 28916, CARRASCAL, EL (MADRID, SPAIN), or using the cancellation form.

According to the provisions of Article 103 of Law 3/2014, dated 27 March, modifying the restated text of the General Consumers and Users Defence Act, the supply of goods made in accordance with the consumer's specifications or clearly tailored to them, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from the right to cancel.


BODES Y GARCIA SL will arrange collection of the product.

BODES Y GARCIA SL will cover the costs of returns.

In any event, products to be returned must be in perfect condition, without having been used, and in their original packaging. Consequently, we ask that to prevent problems with shipping, you ensure that the package is properly sealed and protected.

Once received, we will check the condition of the product(s). We will immediately verify all the items and any of their component parts, accessories, promotional gifts and documentation.


In the event of an unjustified delay by BODES Y GARCIA SL in reimbursing the amounts paid, customers may claim double the amount paid, without prejudice to their right to be compensated for any damage incurred in excess of said amount.

Returns of faulty products

If the product is not in proper condition for reasons not attributable to the customer, the customer shall be entitled to return the product, notifying BODES Y GARCIA SL of the reason for the return using any of the methods provided in these contract conditions, at no cost to the customer. Any returns due to defects or the poor condition of the product will not be considered part of the right to cancel.

BODES Y GARCIA SL undertakes to pay the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of the sale.

If customers wish to file a complaint, they may address it to BODES Y GARCIA SL's establishment located at AVDA REY JUAN CARLOS I 90 4º C  28916, LEGANES, EL (MADRID, SPAIN) or via the e-mail  ventas@bygcomplementos.com.


Moreover, BODES Y GARCIA SL reserves the right to present such civil or criminal action as it deems appropriate for the improper use of its website and content therein, or failure to comply with these conditions.

The relationship between the user and the provider will be governed by current regulations that are applicable in Spanish territory. In the event of a dispute, the parties may submit to arbitration or have recourse to ordinary jurisdiction in compliance with the regulations on jurisdiction and competencies in this connection. BODES Y GARCIA SL's registered offices are in MADRID, Spain.